Frequently Asked Questions
Everything you need to know about your THIEAUDIO experience.
What is the standard shipping timeframe for THIEAUDIO monitors?
Most in-stock items are processed within 2-3 business days. International express shipping typically takes 5-7 business days depending on your location and customs processing.
Do THIEAUDIO products come with a warranty?
Yes, all THIEAUDIO earphones and electronics come with a 1-year limited warranty covering manufacturing defects. Please retain your proof of purchase for any claims.
What is your return policy for high-fidelity audio gear?
We offer a 7-day inspection period. If you are not satisfied, you can return the product in its original, mint condition with all packaging for a refund, subject to a restocking fee.
Are the cables on THIEAUDIO IEMs replaceable?
Yes, our In-Ear Monitors feature industry-standard 2-pin or MMCX connectors, allowing you to easily swap or upgrade your cables for a customized listening experience.
Do I need an external amplifier to drive THIEAUDIO headphones?
While many of our IEMs are sensitive enough for mobile use, our planar magnetic headphones and high-impedance models benefit significantly from a dedicated DAC/Amp to reach their full sonic potential.
How do I track my international order?
Once your order ships, you will receive an email with a tracking number and a link to our logistics partner's portal to monitor your package in real-time.