Returns & Exchanges

At Thieaudio, we stand behind the precision and quality of our high-fidelity audio equipment. If you are not completely satisfied with your purchase, you may return your items within 30 days of delivery for a refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and a brief explanation for the return to receive an RMA (Return Merchandise Authorization) number.

• 2.
  Prepare the Package

  Securely pack the product in its original packaging, including all cables, ear tips, and accessories to ensure a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label and drop off the package at an authorized courier location; we recommend using a tracked service for security.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the hardware, your refund will be processed back to your original payment method within 5-7 business days.